2 years international warranty
30 days free return

FAQs

General

What payment methods can I use?

You can see an overview of the payment methods in the checkout or in the footer of this page. We are constantly trying to expand the possible payment providers.

Is it possible to order without a credit card?

Yes, it is. Additional to credit cards we accept for example PayPal. You can see an overview of the payment methods in the checkout or in the footer of this page.

Do I have to pay sales tax?

A national VAT rate will be applied on physical goods. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).

Why is my credit card being rejected?

There are many possible reasons for a credit card not being accepted: the card is expire, you have reached or exceeded your credit limit, you have exceeded your daily charge limit or a computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.

What is your privacy policy?

You can find a link to our privacy policy in the footer of this page.

ORDER ISSUES

What is my order status?

You will receive regular updates by email. Please check your spam folder if necessary. You can also use the link in the Order Confirmation to see the Order Status page.

Find more information in our: Service Portal

How do I get a copy of my invoice?

Please contact our customer support.

Find more information in our: Service Portal

Has my order shipped?

You will receive regular updates by email. Please check your spam folder if necessary. You can also use the link in the Order Confirmation to see the Order Status page.

Find more information in our: Service Portal

How do I get my tracking number?

You can find the tracking link in your shipping notification. Besides you can also use the link in the Order Confirmation to see the Order Status page.

Find more information in our: Service Portal

RETURNS AND EXCHANGES

What is your return policy?

You can find our Return policy here.

How do I request a return?

Please visit our Return portal.

How do I cancel my order?

Please contact our Customer Service.

When can I expect my refund?

After the package has been received and checked it takes 3-5 days depending on the payment provider.

How do I get technical support for my product?

Please contact our Support Team.

STILL HAVE ANY QUESTIONS?

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